Refund Policy

Effective Date: 25 November 2025

This Refund Policy applies to TapNow India products and services, including:

1. AI Reviews + Auto Reply & GMB Automation

2. Single Page Website Builder with AI Content

3. Restaurant QR Menu & Order Management

4. Digital V-Card Maker & NFC

5. Loyalty Program & Reward System

By purchasing a TapNow India product or service, the customer acknowledges and agrees to this Refund Policy.

1. General Policy

TapNow India provides digital products, software services, subscriptions, setup services, and, for certain products, physical NFC-related products.

Because many services involve account creation, configuration, software activation, customization, digital delivery, or work performed specifically for a customer, refunds are generally subject to the conditions described below.

2. Digital and Software Services

For digitally delivered or activated services, including:

• AI Reviews + Auto Reply & GMB Automation

• Single Page Website Builder

• Restaurant QR Menu & Order Management

• Digital V-Card

• Loyalty Program

refund requests may not be accepted after the service has been activated, configured, delivered, customized, or materially used by the customer, except where a refund is required by applicable law or TapNow India approves an exception.

3. Subscription Services

Where a product is offered on a monthly, quarterly, annual, or other recurring subscription basis:

• Subscription fees are charged according to the selected plan.

• Cancellation generally prevents future renewal.

• Cancellation does not automatically create a refund for a period already paid for.

• Any approved refund will be assessed based on the circumstances and applicable law.

Customers should request cancellation before the next renewal date.

4. AI Reviews + GMB Automation

Fees paid for setup, configuration, integration, automation, or completed service work are generally non-refundable once the service has been configured or activated.

TapNow India does not provide refunds merely because:

• Google rankings did not improve

• Review volume did not increase

• A business did not receive additional customers

• A particular review result was not achieved

• Google changed its policies or functionality

Where a third-party integration becomes unavailable, TapNow India may, where reasonably possible, provide an alternative solution or service adjustment rather than an automatic refund.

5. Single Page Website Builder

Once a website has been created, configured, published, or customized according to the customer's instructions, the applicable service fee may become non-refundable.

Refund requests may be considered where:

• The purchased service cannot be delivered by TapNow India; or

• A material technical issue attributable to TapNow India cannot reasonably be resolved.

Refunds are generally not available for dissatisfaction with AI-generated content where the service has otherwise been delivered. Customers should request revisions or corrections where included in their plan.

Domain registration, third-party hosting, licenses, or other third-party charges may be non-refundable where the relevant provider does not permit refunds.

6. Restaurant QR Menu & Order Management

Fees for setup, menu configuration, customization, or activation may be non-refundable after the work has been completed.

Refunds for customer food orders are primarily the responsibility of the restaurant/business that accepted the order.

Where TapNow India processes a payment on behalf of or through an integrated payment mechanism, any applicable refund will be handled according to the relevant payment and merchant arrangement.

7. Digital V-Card & NFC

Digital V-Card

Once the digital V-Card has been created and delivered or activated, the service fee is generally non-refundable.

Reasonable corrections to information may be made according to the customer's plan.

Physical NFC Product

For physical NFC cards/tags, refunds or replacements may be considered where the product:

• Arrives materially damaged;

• Is defective; or

• Is materially different from the ordered product.

The customer should report such issues promptly after delivery and may be required to provide photographs or other evidence.

Customized or personalized physical products may not be eligible for return where the issue is caused by incorrect information supplied by the customer.

8. Loyalty Program & Reward System

Setup, configuration, customization, and activation charges are generally non-refundable after the service has been completed.

Subscription cancellation normally applies to future billing periods and does not automatically result in a refund for the current billing period.

9. Duplicate or Incorrect Payments

If a customer is charged twice for the same transaction due to a verified technical or payment-processing error attributable to TapNow India, the duplicate amount may be refunded after verification.

Customers should provide transaction details or payment references when submitting such a request.

10. Refund Request Procedure

To request a refund, contact:

TapNow India
Email: tapnowindia@gmail.com

The request should include:

• Customer/business name

• Registered mobile number or email

• Product/service purchased

• Order/invoice number, if available

• Payment date

• Amount paid

• Reason for the refund request

• Supporting information, where applicable

TapNow India may request additional information to verify the transaction.

11. Refund Processing

Approved refunds will generally be processed through the original payment method or another reasonable method agreed with the customer.

The time taken for the amount to appear in the customer's account may depend on the payment gateway, bank, card issuer, or other financial institution.

12. Non-Refundable Circumstances

Subject to applicable law, refunds may generally not be available where:

• The customer changes their mind after service activation

• The customer fails to provide required information

• The customer provides incorrect information

• The service has been substantially delivered

• The customer has materially used the service

• The customer violates the Terms & Conditions

• A third-party service changes, becomes unavailable, or imposes restrictions

• Business results or expected sales are not achieved

13. Exceptions

TapNow India may, at its discretion, consider exceptional refunds, credits, replacements, or service extensions based on the specific circumstances.

Any such exception does not create a general entitlement to a refund in future cases.

14. Policy Changes

TapNow India may update this Refund Policy from time to time. The updated policy will be published through the applicable TapNow India website or service.

15. Contact

For refund-related questions:

TapNow India
Email: tapnowindia@gmail.com
Phone: 0172-2910561 / 6239710660